{"id":173,"date":"2016-04-14T20:42:52","date_gmt":"2016-04-14T20:42:52","guid":{"rendered":"https:\/\/www.vdh.virginia.gov\/drinking-water\/?page_id=173"},"modified":"2026-03-12T13:12:34","modified_gmt":"2026-03-12T17:12:34","slug":"waterworks-business-operations-plan","status":"publish","type":"page","link":"https:\/\/www.vdh.virginia.gov\/drinking-water\/capacity-development\/waterworks-business-operations-plan\/","title":{"rendered":"Waterworks Business Operations Plan"},"content":{"rendered":"<div id=\"pl-173\"  class=\"panel-layout\" ><div id=\"pg-173-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-173-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-173-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>A Waterworks Business Operations Plan (WBOP) is the primary document by which the Virginia Department of Health (VDH) Office of Drinking Water (ODW) assesses the technical, managerial, and financial (TMF) capacities of a waterworks, as required by \u00a7 32.1-172 of the Code of Virginia. A WBOP demonstrates whether a waterworks has sufficient TMF capacity or will need to implement Sustainability Improvements.<\/p>\n<ul>\n<li><em>Technical Capacity<\/em> encompasses the infrastructure and water source of a waterworks (its \u201cphysical\u201d assets), as well as intangible assets including the knowledge and skills needed to properly operate a waterworks.<\/li>\n<li><em>Managerial Capacity<\/em> is indicative of the waterworks\u2019 planning and organizational expertise.<\/li>\n<li><em>Financial Capacity<\/em> measures a waterworks\u2019 ability to generate sufficient revenue, to leverage other funding sources, and to manage these funds to meet operational, maintenance, and expansion costs.<\/li>\n<\/ul>\n<p>Preparing a WBOP guides a waterworks owner through the process of identifying responsibilities, assessing current and proposed conditions, identifying improvements, and establishing a plan to operate the waterworks using successful and sustainable methods.<\/p>\n<p>Implementation of the WBOP will improve the TMF capacity of the waterworks and enable it to function in a sustainable manner. This plan, customized for the specific waterworks, provides structured guidance for long-term planning, funding reserve accounts, evaluating staffing needs, understanding infrastructure assets, and establishing a budget that will appropriate funds (or other revenue) sufficient to cover all waterworks-related expenses.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-173-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-173-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-173-1-0-0\" class=\"so-panel widget widget_sow-video panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"panel-widget-style panel-widget-style-for-173-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-video so-widget-sow-video-default-c08170c47cfb-173\"\n\t\t\t\n\t\t>\n<div class=\"sow-video-wrapper\n\">\n\t\t\t<iframe loading=\"lazy\" title=\"Completing the WBOP Small System Perspective\" src=\"https:\/\/player.vimeo.com\/video\/591747293?dnt=1&amp;app_id=122963&api=true\" width=\"640\" height=\"480\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen mozallowfullscreen webkitallowfullscreen sandbox=\"allow-scripts allow-same-origin allow-presentation\"><\/iframe>\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-173-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-173-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>The following interview <span style=\"font-family: inherit;font-size: inherit\">with the Town of Port Royal provides insight into the process they went through completing the Waterworks Business Operations Plan (7:48 min).<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-173-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-173-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-173-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>The Office of Drinking Water has developed forms and instructions for you to use when preparing the WBOP for your waterworks. To ensure meeting requirements for a complete WBOP, download and use one of the following files depending on your waterworks type:<\/p>\n<table style=\"height: 124px;\" width=\"634\">\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/14\/2023\/04\/Community-Business-Operations-Plan.zip\">Community Business Operations Plan.zip<\/a><\/td>\n<td><\/td>\n<td>Serving residential populations<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/14\/2016\/04\/NTNC-Business-Operations-Plan.zip\">NTNC Business Operations Plan.zip<\/a><\/td>\n<td><\/td>\n<td>Serving the same non-residential population<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/14\/2016\/04\/NTNC-EZ-Plan.zip\">NTNC EZ Plan.zip<\/a><\/td>\n<td><\/td>\n<td>Serving Pre-school\/Daycare Facilities<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/14\/2023\/04\/TNC-Waterworks-Business-Operations-Plan-2024-Update.zip\">TNC Business Operations Plan.zip<\/a><\/td>\n<td><\/td>\n<td>Serving differing non-residential populations<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>To determine if a WBOP is required for your waterworks, contact the appropriate regional ODW Field Office (refer to <a href=\"https:\/\/www.vdh.virginia.gov\/drinking-water\/contact-us\/\">Office of Drinking Water Field Offices<\/a>). Additionally, the ODW Capacity Development Division is available to provide assistance and the Sustainability Coordinators can be reached with the contact information below:<\/p>\n<table style=\"height: 587px;\" width=\"839\">\n<tbody>\n<tr>\n<td><strong><span style=\"text-decoration: underline;\">North-Central Region<\/span><br \/>\n<\/strong>Ms. Sarah Rowe<br \/>\n(804) 965-4385<span style=\"text-decoration: underline;\"><br \/>\n<a href=\"mailto:sarah.rowe@vdh.virginia.gov\" target=\"_blank\" rel=\"noopener noreferrer\">sarah.rowe@vdh.virginia.gov<\/a><\/span><\/td>\n<td><strong><span style=\"text-decoration: underline;\">South-Central Region<\/span><br \/>\n<\/strong>Mr. Matt Frame<br \/>\n(804) 659-3858<br \/>\n<a href=\"mailto:matthew.frame@vdh.virginia.gov\">matthew.frame@vdh.virginia.gov<\/a><\/td>\n<\/tr>\n<tr>\n<td>\u00a0-<\/td>\n<td>\u00a0-<\/td>\n<\/tr>\n<tr>\n<td><strong><span style=\"text-decoration: underline;\">Western Region<br \/>\n<\/span><\/strong>Vacant<\/td>\n<td><strong><span style=\"text-decoration: underline;\"><b>Eastern Region<\/b><\/span><\/strong><strong><span style=\"text-decoration: underline;\"><b><br \/>\n<\/b><\/span><\/strong>Mr. Lee Strickland<br \/>\n(757) 840-0212<span style=\"text-decoration: underline;\"><br \/>\n<a href=\"mailto:lee.strickland@vdh.virginia.gov\" target=\"_blank\" rel=\"noopener noreferrer\">lee.strickland@vdh.virginia.gov<\/a><\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>-<\/strong><\/td>\n<td><strong><b>-<\/b><\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong><span style=\"text-decoration: underline;\">Statewide Noncommunity <\/span><\/strong><br \/>\n<strong><span style=\"text-decoration: underline;\">Coordinator<br \/>\n<\/span><\/strong>Vacant<\/td>\n<td><span style=\"text-decoration: underline;\"><strong>Capacity Development Director<\/strong><\/span><br \/>\nMr. Jarrett Talley<br \/>\n(804) 317-0140<br \/>\n<a href=\"mailto:jarrett.talley@vdh.virginia.gov\">jarrett.talley@vdh.virginia.gov<\/a><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\">Capacity Development Service Areas<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/www.vdh.virginia.gov\/content\/uploads\/sites\/14\/ODW_Cap_Dev_Map_012026.jpg\" \/><\/p>\n<p style=\"text-align: center;\">\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>A Waterworks Business Operations Plan (WBOP) is the primary document by which the Virginia Department of Health (VDH) Office of Drinking Water (ODW) assesses the technical, managerial, and financial (TMF) capacities of a waterworks, as required by \u00a7 32.1-172 of the Code of Virginia. A WBOP demonstrates whether a waterworks has sufficient TMF capacity or [&hellip;]<\/p>\n","protected":false},"author":52,"featured_media":0,"parent":150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"tags":[],"class_list":["post-173","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Waterworks Business Operations Plan - Drinking Water<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vdh.virginia.gov\/drinking-water\/capacity-development\/waterworks-business-operations-plan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Waterworks Business Operations Plan - Drinking Water\" \/>\n<meta property=\"og:description\" content=\"A Waterworks Business Operations Plan (WBOP) is the primary document by which the Virginia Department of Health (VDH) Office of Drinking Water (ODW) assesses the technical, managerial, and financial (TMF) capacities of a waterworks, as required by \u00a7 32.1-172 of the Code of Virginia. 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